Full-priced books, media, or periodicals purchased from the Metrograph Book Store may be returned for a full refund if returned within 30 days of receipt by mail.
Returns will be issued by original form of payment for merchandise returned in its original condition, with price tag attached, for items in their original condition. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return may not be approved. Return approval is at the discretion of Metrograph and we reserve the right to deny any return that does not comply with our policy.
To return a purchase from the Metrograph Book Store:
- All items that are sent back should include a completed returns form. Complete the return form for all items being sent back.
- Carefully pack your return in its original packaging.
- All items must be returned within 30 days of receipt.
- For your convenience, a return label will be included in your parcel. Stick the label on the front of your parcel and drop it off at a FedEx location.
If you opt not to use this label, please send your return to:
Metrograph Book Store
13 Ludlow St. Storefront
New York, NY 10002
Refunds will be credited within 30 days from when the returned item(s) are received by Metrograph Book Store.